My Career Journey

A timeline of my career journey.

2016 - 2018

Hankyu Hanshin Express (Itasca)

Keyence Industrial Electronics Tester

The one that kicked off my IT career: I was responsible for testing and refurbishing Keyence industrial electronics, and after each test we had to print labels for the packing team. Using a manual label printer made the process slow and error-prone, so I built a scannable Excel log sheet that automated the labeling workflow which:

• Increased overall packing time by 10%
• Reduced misprints and errors by 20%
Hankyu Hanshin Express logo
Keyence products showcase

2018 - 2019

Resource Point Of Sale

Help Desk Technician

After being the IT lead for the warehouse at Hankyu, I worked on the CompTIA A+ certification and transitioned to a help desk role at Resource Point Of Sale, providing technical support for POS systems and IT issues for restaurant chains across the country including Smashburger, Black Bear Diner, and Goodwill.

• Maintained a ~98% first-call resolution rate
• Supported 200+ Smashburger locations nationwide
Resource Point Of Sale logo
NCR logo

2019 - 2021

After moving to Portland, I joined Salesforce as a Techforce Analyst on the internal IT team, supporting more than 60,000 employees. Efficiency was key, so I started learning to code to build tools that improved our workflows:

• Developed a Chrome extension to improve knowledge article visibility, adopted by ~30 team members
• Developed a Python/Selenium script to automate weekly time-logging, eliminating repetitive manual entry
• Developed a NATO phonetic converter to improve communication accuracy during support calls
Salesforce logo
Project: Knowledge Classic demo

2021

I really enjoyed building those tools at Salesforce, which inspired me to further pursue a career in software development. To solidify my skills, I attended Springboard’s Software Engineering Career Track bootcamp, gaining exposure to front-end and back-end development fundamentals.

Springboard logo

2021 - 2022

My first full-stack engineering role, working in an Agile environment and contributing to production applications for multiple clients.

• Integrated Braintree 3D Secure (3DS) for PSD2-compliant payments on batchgeo.com, securing $200K+ in monthly transactions
• Optimized database queries and admin workflows, reducing page load times from ~4s to under 1s
• Built an admin portal for a Ruby on Rails finance-tracking application with responsive data visualization using D3.js
• Resolved critical production issues for a mapping application used by enterprise clients including Amazon, Apple, and Home Depot
SlideFactory logo

2022 - PRESENT

At Movable Ink, I partner with Fortune 500 clients to integrate data, connect APIs, and build custom React components and applications, alongside AWS serverless systems for data ingestion and real-time analytics.

• Led cost optimization for a production AWS Step Functions real-time analytics workflow, reducing daily compute costs by ~43% and saving ~$21.5K quarterly on a ~$50K/quarter workload
• Introduced streaming-based CSV ingestion in AWS Lambda to replace in-memory processing, eliminating 15-minute execution timeouts on large files while reducing memory allocation and runtime costs
• Built '/sd-red-assist', a custom slash command integrating Claude Code and Zendesk to automate support ticket analysis for rotating queue handling teams
• Built a custom image testing tool that generates shareable, parameter-based test sets to streamline QA for dynamic creative logic
Movable Ink logo