My Career Journey

From hardware testing to support to development, here's a timeline of my career journey.

2016 - 2018

Hankyu Hanshin Express (Itasca)

Keyence Industrial Electronics Tester

The one that kicked off my IT career: I was responsible for testing and refurbishing Keyence industrial electronics, and after each test we had to print labels for the packing team. Using a manual label printer made the process slow and error-prone, so I built a scannable Excel log sheet that automated the labeling workflow which:

• Increased overall packing time by 10%
• Reduced misprints and errors by 20%
Hankyu Hanshin Express logo
Keyence products showcase

2018 - 2019

Resource Point Of Sale

Help Desk Technician

After being the IT lead for the warehouse at Hankyu, I worked on the CompTIA A+ certification and transitioned to a help desk role at Resource Point Of Sale, providing technical support for POS systems and IT issues for restaurant chains across the country including Smashburger, Black Bear Diner, and Goodwill.

• Maintained a ~98% first-call resolution rate
• Supported 200+ Smashburger locations nationwide
Resource Point Of Sale logo
NCR logo

2019 - 2021

After moving to Portland, I joined Salesforce as a Techforce Analyst on the internal IT team, supporting more than 60,000 employees. Efficiency was key, so I started learning to code to build tools that improved our workflows:

• Developed a Chrome extension to improve knowledge article visibility, adopted by ~30 team members
• Developed a Python/Selenium script to automate weekly time-logging, eliminating repetitive manual entry
• Developed a NATO phonetic converter to improve communication accuracy during support calls
Salesforce logo
Project: Knowledge Classic demo

2021

I really enjoyed building those tools at Salesforce, which inspired me to further pursue a career in software development. To solidify my skills, I attended Springboard’s Software Engineering Career Track bootcamp, gaining exposure to front-end and back-end development fundamentals.

Springboard logo

2021 - 2022

My first full-stack role, working in an Agile environment and contributing to production applications for multiple clients.

• Implemented 3DS secure payments, enabling secure global transactions for a platform processing ~$200k/mo
• Built interactive D3.js financial charts to visualize complex datasets
• Resolved critical production bugs for a mapping application used by enterprise clients like Amazon, Apple, and Home Depot
SlideFactory logo

2022 - PRESENT

Currently at Movable Ink, I’m part of our forward-deployed Solutions Development team, partnering with Fortune 500 clients to integrate their data and build custom applications that enable personalized marketing at scale. This includes integrating APIs and customer data sources such as Customer Data API or implementing our behavioral tracking scripts on client sites, and using AWS serverless functions to automate data retrieval and deliver real-time metrics directly to clients.

• Leading a Lambda cost-optimization initiative, reducing memory allocation to save ~43% ($50k/quarter) on high-volume functions
• Developed '/sd-red-assist', a custom slash command for Claude Code that integrates with Zendesk to automate support ticket analysis for rotating queue handling team
• Built a custom image testing tool that generates shareable, parameter-based test sets to streamline QA for dynamic creative logic
Movable Ink logo